Warranty Policy
At Brasslux LLC, we stand by the quality of our craftsmanship. All faucets and sinks come with a 5-year warranty to give you peace of mind with your purchase.
🛡️ 5-Year Comprehensive Warranty
Your Brasslux faucets and sinks are protected by our comprehensive 5-year warranty, ensuring lasting quality and performance.
What Our Warranty Covers
🚚 Shipping Damage
Items damaged during transit.
💧 Leaks
Faulty or leaking faucets, valves, or parts.
✨ Finish Durability
Protection against premature wear or defects in the brass finish.
📋 Not as Described
Items that do not match the images or descriptions on our website.
How to Claim
If you experience any of the issues above:
Contact us at contact@brasslux.com.
Provide a photo or video of the problem along with a brief description.
We will send you free replacement parts or, if preferred, issue a full refund.
Important Notes
⚠️ Installation Care Required
Items damaged during installation are not covered by the warranty. Please handle installation carefully.
For guidance, you can follow our step-by-step installation videos on the Brasslux YouTube Channel, or contact us at contact@brasslux.com for personalized assistance.
Using unnecessary force or incorrect tools during installation may void your warranty.
Returns Outside Warranty
If your situation does not fall under the warranty terms, you may still return your product within 60 days for a full refund (see our Returns Policy for details).
🌟 Our Promise
At Brasslux LLC, your satisfaction and trust are our highest priorities. Our warranty ensures that your brass fixtures are not only timeless in style but also protected in quality and durability.
📞 Warranty Support
Have questions about your warranty or need to file a claim? Contact our support team at contact@brasslux.com
Warranty Quick Facts
Coverage Period: 5 years
Products Covered: All faucets & sinks
Claim Response: Free parts or full refund
Installation Help: YouTube & email support