Information We Collect

We may collect the following types of information when you visit our website, place an order, or interact with us:

• Personal details such as your name, email address, phone number, and shipping/billing address.
• Payment details (processed securely by Stripe, not stored on our servers).
• Technical data such as IP address, browser type, time zone, and pages you visit (via log files and cookies).

How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Improve our website, services, and product offerings.
• Send transactional notifications (order confirmations, shipping updates, refunds).
• Send optional marketing communications (only with your consent).

GDPR Compliance

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access, update, or delete the information we hold about you.
• Right of rectification (correct inaccurate data).
• Right to object to processing.
• Right of restriction.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise these rights, contact us at contact@brasslux.com. We will retain personal information only as long as necessary to comply with legal obligations, resolve disputes, and enforce policies.

Log Files

Like most websites, Brasslux uses log files. These include information such as IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages. This information is not personally identifiable and is used solely for analytics and site administration.

Cookies & Web Beacons

Our website uses cookies to:

• Store user preferences.
• Optimize site performance.
• Provide a better browsing and shopping experience.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect site functionality.

Third-Party Privacy

• We may use trusted third-party services (such as payment processors or shipping partners) to fulfill orders and services.
• These third parties have their own privacy policies. We encourage you to review them for more details.
• Brasslux has no control over third-party cookies or data collection practices.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided such information, please contact us immediately at contact@brasslux.com, and we will promptly remove it.

SMS & Email Marketing Consent

By consenting to SMS or email marketing, you agree to receive:

• Order updates and notifications (including abandoned cart reminders).
• Marketing promotions and exclusive offers.
• Review requests and customer experience feedback.

You may opt out at any time by following the unsubscribe instructions included in these communications.

Online Policy Only

This Privacy Policy applies only to information collected through our website and not to information collected offline or through other channels.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.