Shipping Policy
At Brasslux LLC, we are committed to delivering your order quickly and securely. All shipments are handled through FedEx Express, ensuring reliable and fast delivery worldwide.
Processing Time
- Orders are processed within 1-2 business days.
- Once shipped, you will receive a confirmation email with your tracking number.
Delivery Timeframes
- United States & Canada: FedEx Express delivery within 2 business days.
- International Orders: FedEx Express delivery within 3–5 business days.
- Customized Orders: Require an additional 1–2 weeks for our artisans to complete before shipping. This timeframe does not include delivery.
Shipping Costs
🚚 We offer Free Express Shipping worldwide.
Tracking Your Order
- A tracking number will be provided as soon as your order is shipped.
- You can track your package in real time through the FedEx website.
Missing or Lost Packages
In the rare case your shipment is lost or delayed, please contact us immediately at contact@brasslux.com. We will work with FedEx to resolve the issue or arrange a replacement.
Address Accuracy
⚠️ Please ensure your shipping details are correct at checkout. Brasslux LLC is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
📦 Our Commitment
At Brasslux LLC, we take pride in making sure your handcrafted brass products arrive safely, quickly, and free of charge.
📧 Questions About Shipping?
If you have any questions about our shipping policy or need assistance with your order, please contact us at contact@brasslux.com